Diversifying the function of the existing Migrant Labour Control Room for it to take the additional responsibility of managing the Covid Helpline 104 in Jharkhand

Outbound calls for Santhal Pargana regions, South Chotanagpur districts
Considering the sudden surge in the cases in wake of the second wave of Covid-19, there is a need to diversify the work of the Migrant Labour Control Room (MLCR) and strengthen it to take the additional responsibility of managing the Covid Helpline 104.
PHIA managed Migrant Labour Control Room (MLCR) since its inception last year is responding to the need of the migrant laborers of Jharkhand origin working nationwide. The toll free 104 Helpline number is a 24×7 contact centre that aims to reduce the minor ailment load on the public health system by offering medical information and advice, virtually. Patients can avail counselling services; request directory information like list of hospitals, tests, admissions, and services offered and can lodge a complaint against any Public Health system facility.

Key Objectives

  • To diversify the work of the Migrant Labour Control Room (MLCR) and strengthen it to take the additional responsibility of managing the Covid Helpline 104.
  • To have a database and details of stranded people and submit the update to Jharkhand state administration on a daily basis so that the state can reach out to the stranded migrant through the concerned nodal officer/ state administration.
  • To support the state government in further planning and on policy level decisions on the issue of Health.
  • Counselling and orientation to people stranded who are in distressed situations during nationwide lockdown.

Project Partners

Measurable outcomes

  • 3,70,092 outbound calls were made during 21 April to 30th June 2021 for the districts of Jharkhand namely Santhal Pargana Region-Deoghar, Dumka, Godda, Jamtara, Pakur, Sahebganj and South Chotangpur region – Simdega, Lohardaga, Gumla .
  • 104 being managed by Phia was instrumental in managing patients under home isolation and coordinating home isolation (9,176 patients) kits too.
  • We facilitated direct hospitalisation support to 2,221 patients. have received a home isolation kit.
  • 2,332 patients were linked with Covid Mitra Jharkhand- Chartbot.
  • 2,073 patients were linked with live doctors’ consultations through Swaraksha app
  • 550 patients consulted through tele- consultation
  • 357 patients were linked with Amrit Vahini.

Districts

Households

Beneficiaries

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