Diversifying the function of the existing Migrant Labour Control Room for it to take the additional responsibility of managing the Covid Helpline 104 in Jharkhand
Outbound calls for Santhal Pargana regions, South Chotanagpur districts
Considering the sudden surge in the cases in wake of the second wave of Covid-19, there is a need to diversify the work of the Migrant Labour Control Room (MLCR) and strengthen it to take the additional responsibility of managing the Covid Helpline 104.
PHIA managed Migrant Labour Control Room (MLCR) since its inception last year is responding to the need of the migrant laborers of Jharkhand origin working nationwide. The toll free 104 Helpline number is a 24×7 contact centre that aims to reduce the minor ailment load on the public health system by offering medical information and advice, virtually. Patients can avail counselling services; request directory information like list of hospitals, tests, admissions, and services offered and can lodge a complaint against any Public Health system facility.
Considering the sudden surge in the cases in wake of the second wave of Covid-19, there is a need to diversify the work of the Migrant Labour Control Room (MLCR) and strengthen it to take the additional responsibility of managing the Covid Helpline 104.
PHIA managed Migrant Labour Control Room (MLCR) since its inception last year is responding to the need of the migrant laborers of Jharkhand origin working nationwide. The toll free 104 Helpline number is a 24×7 contact centre that aims to reduce the minor ailment load on the public health system by offering medical information and advice, virtually. Patients can avail counselling services; request directory information like list of hospitals, tests, admissions, and services offered and can lodge a complaint against any Public Health system facility.
Key Objectives
- To diversify the work of the Migrant Labour Control Room (MLCR) and strengthen it to take the additional responsibility of managing the Covid Helpline 104.
- To have a database and details of stranded people and submit the update to Jharkhand state administration on a daily basis so that the state can reach out to the stranded migrant through the concerned nodal officer/ state administration.
- To support the state government in further planning and on policy level decisions on the issue of Health.
- Counselling and orientation to people stranded who are in distressed situations during nationwide lockdown.
Implemented by
Districts
Households
Beneficiaries
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