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Career and Volunteers

Available Positions:

Position: Helpline Manager
Location: Ranchi, Jharkhand
Reporting to: State Manager, Phia Foundation
Closing Date: 10/02/2018

About the Organization:

Partnering Hope into Action (Phia) Foundation is a Charitable Trust registered in India that works on the issues of social exclusion and poverty reduction. Phia through its affiliate and partners brings in a long legacy of over 50 years of experience and expertise in development and humanitarian work in India and globally, and draws upon its wide portfolio of partnerships with grassroots civil society organizations. Phia strives to empower poor marginalized and vulnerable groups for non-discriminatory access to rights and entitlements: in essential services, gainful livelihoods, relief during emergencies and address inequality and inter-generational poverty. The issue of gender equality crosscuts all its work.

The position of the Helpline Manager would be to contribute the overall management of Helpline of the Department of Labour, Employment and Training, Govt. of Jharkhand.


Description of Position:

PHIA Foundation (a legacy of PACS Programme) has been working with Jharkhand State Government to strengthen the Grievance Redressal mechanism for the Labour Force in the form of a Toll-Free Labour Helpline no -18003456526, established by Department of Labour, Employment, & Training, Govt of Jharkhand and launched by Hon’ble CM and Labour Minister of the State on the occasion of International Labour Day on 1st May 2016. This helpline housed the premise of State Labour Training Institute Doranda, Ranchi and is being managed by PHIA Foundation.


This Toll-free Labour helpline functions as a connect between the Department and the Labour force. Besides receiving numerous phone calls related to enquiries about the Labour welfare programs of the department, the helpline registers grievances, related to Child Labour, Interstate Migrant Workers, minimum wages, welfare schemes under BOCW act & UWSS act, Factories act. The grievances are shared by Helpline team with the concerned officers to be resolved by the department. The role of the Helpline Manager is to coordinate and manage the helpline in accordance with the agreed plans, deliverables and timelines. The assignment includes monitoring & documentation, project implementation & management and coordination with state and district level labour department for further expansion and growth of the helpline services.



  • Candidate with MSW/ Post Graduate in Rural Development/Masters in Social Science would be preferred
  • Knowledge and understanding on government flagship programs, rights of workers of unorganized and organized sector is essential.
  • Minimum of 1-3 years of relevant working experiences with Govt. programmes and policies.
  • Ability to think creatively coupled with excellent writing and presentation skills Computing Skills (Should be well versed with MS Office, especially word, excel)
  • Understanding on advocacy, networking liaison with administration transparency and accountability framework.
  • Candidates with fluency in English and Hindi (Hindi typing) would be preferred.


Key Responsibilities and Deliverables:

  • Overall responsible for coordination and management of the helpline Services and Team in accordance with the agreed plans, deliverables and timelines.
  • Manage the helpline, monitoring & documentation, and coordination with state and district level labour department for further expansion and growth of the helpline services.
  • Responsible for Follow-ups of grievances for redressals.
  • Networking and Liaison with the department and other agencies.
  • Liaison with related District Level departments for capacity building program, IEC developments, orientations of staff and further improvement for implementation of the programme activities Work as assign by the Programme Officer and state manager.
  • Manage and inform for financial management and ensure timely release of payments.
  • Prepare major reports, including background documents, case studies, agendas, invitation letters, website content, etc.
  • Documentation support in terms of developing concept papers, project proposals for further strengthening of the project.
  • Any other work assigned by the programme manager and State manager.


Application Process

  1. Eligible candidates interested in these positions are requested to apply to by submitting their updated CV along with a cover letter mentioning their suitability for the position.
  2. An indication of your present and expected salary should also be made in the CV. Please mention “Helpline Manager – Jharkhand’” in the Subject of the e-mail.
  3. The application, should include names of two referees (one must be from your current employer).
  4. Completed applications along with CVs should be sent to Closing date: 10/02/2018.
  5. Only short-listed candidates will be contacted. If you have not been contacted, please assume your application was unsuccessful.
  6. Phia foundation is an equal opportunity employer; women and the differently abled are particularly encouraged to apply.



Position:  Technical Support Officer
Location: The position would be based in Ranchi and would be under Phia Foundation 
Remuneration:  Rs. 4,30,000.00 - 4,80,000.00 per annum  
Reporting to: State Manager, Phia Foundation
Last Date of Application: 31 January 2018


About the assignment and role:

Phia Foundation is partnering with APPI (Azim Premji Philanthropic Initiative Pvt. Ltd) on a programme that focusses on strengthening local democracy and capacitate local self-governance in in selected blocks in Jamtara, Gumla and West Singhbhum districts of Jharkhand. All these districts fall under the 5th Scheduled Area hence provisions under the Panchayats (Extension to Scheduled Areas) Act 1996 (PESA) are applicable presenting an opportunity in the form of a greater role for Gram Sabhas in local governance systems and management of local resources. The three districts proposed also have a differential composition of the important tribal communities, which would enable to provide the programme with critical insights into the functioning of the PRIs and local governance in three different community contexts.

The programme intends to strengthen local governance for inclusive and participatory development with special emphasis on the excluded and marginalised communities by capacitating the Gram Sabha and the PRI institutions leading to equity, inclusion and holistic development of poor, vulnerable and marginalized groups. Another focus of the intervention would be to strengthen the Panchayati Raj System and other governance mechanisms through provisions of Jharkhand Panchayati Raj Act, PESA, Chotanagpur Tenancy Act, Santhal Parganas Tenancy Act and other relevant legislations. The focus will be to strengthen and capacitate the standing committees of the Panchayats and ensure their effective functioning. Phia Foundation would lead the programme with four other civil society organizations namely ASRA, Arouse Society, LJK and Samvad.

ASRA is a registered society established in with the objective to become the hope of the tribals and other excluded people and hence the objective of the organization was to work for the welfare and development of marginalized adivasis and other backward communities of the region. The CSO works on awareness, education and rights and entitlements of Adivasis and has a strong base of community mobilization and past work on reviving and strengthening Gram Sabhas in parts of Saranda Forest area.

Arouse Society follows a right based approach to empower communities for effective service delivery and demand generation through community institutions and has its focus on tribal development in Gumla and Simdega districts of Jharkhand.

Lok Jagrity Kendra got established in view of motivation drawn from Loknayak Jai Prakash Narayan for engaging community and youth in nation building with the perspectives of social justice and harmony. LJK works with Dalits, Scheduled Tribes and minorities with a focus community mobilization, women empowerment, water sanitation, Hygiene, Education, Health, agriculture and community based natural resource management to augment rural livelihood for resource poor communities. 

Samvad is a grass root organization working in the field of Self Governance, Deepening democracy, Self-Reliance and Self Esteem with Gender Justice. It works in 14 districts and 350 villages of 23 Blocks in Jharkhand among the excluded communities of the society such as Adivasi, Dalits, Minorities and OBC. The CSO promotes and strengthen local governance through Women collectives, Gram Sabha, proper implementation of PESA and PRI.


Description of position:


  • She/ he should be a B. Tech /Diploma in Civil Engineering 
  • Relevant experience of 5 year of experience in NRM, watersheds, Participatory Perspective planning, CBOs strengthening, work on governance at Panchayat level etc
  • Willingness to travel to the field extensively as required in the remote areas of Jharkhand.
  • Working knowledge in AUTO CAD, GIS and MS Office application shall be preferred. 
  • Understanding of national flagship programs like MGNREGA, FRA, etc would be preferred
  • Experience in coordinating/dialoguing with state and district administration
  • Strong interpersonal and communication skills
  • Ability to work with a range of people from diverse backgrounds in an open-minded, non-dogmatic manner. 

Job description:


  1. Develop partnership with JEs based in the block for critical inputs and convergence at Block and Panchayat level for approval of the Panchayat Level Planning and implementation of the schemes.
  2. Provide technical support to the block team on NRM and watershed management in terms of participatory gram sabha resource management planning for effective implementation of MGNREGA and other programs focused on INRM.
  3. Provide technical support to the block team and communities on mapping exercise for Community and Individual rights under FRA 2006 Act and assist block teams and communities for developing post claim management while ensuring convergence with various government programmes – MGNREGA, etc.
  4. Undertake periodic field visits to support partner organizations and community collective for effective implementation of the program deliverables.
  5. Facilitating partnership and collaboration with MGNREGA, Department of Agriculture, Department of Welfare and Soil and water conservation department. 
  6. Standardize appropriate formats for bio-physical intervention tool kits (IECs), estimates, tracking systems, etc.
  7. Review the Quality Assurance and Quality Control manuals for the block team.
  8. Develop training manuals on technical intervention – planning, estimates, etc.
  9. Support the team in preparing the progress reports, collection of information, monitoring, IEC activities, awareness building of the community on technical and operation and maintenance aspects; 
  10. Develop Barefoot Community Technical Cadres (BCTC) as Planners, implementers and monitors.
  11. Document case stories containing impacts of the biophysical intervention through convergence processes. 
  12. Any other tasks assigned by the State Manager, relevant to the project.

Application Process:

  • Eligible candidates interested in these positions are requested to apply to by submitting their updated CV/ biodata along with a cover letter mentioning their suitability for the position. 
  • The position for which the application is made should be clearly written in the subject line. 
  • The application, should include names of three referees (your direct line managers, one must be current employer)
  • Completed applications along with CVs should be sent to Closing date: 31/01/2018
  • Please mention the name of the position for which the application is made. 
  • Only Shortlisted candidates will be intimated of the interview.
  • Phia foundation is an equal opportunity employer; women and the differently abled are particularly encouraged to apply.